Take care of any cards, PINs, online log-in details and other security information to help prevent fraud and help us to protect your accounts.We ask you to think carefully about whether you can afford to repay the money you want to borrow and to be open in your dealings with us.We will seek to understand your overall circumstances, try and identify options that you can afford and where appropriate, provide a reference to free debt advice. We will always aim to help you if we see, or you tell us, that you are having trouble financially.If you tell us about any inaccuracies, for example around the personal information we hold about you, we will act quickly to put it right.We will treat you fairly and reasonably at all times and make sure that you are provided with a high level of service.We will endeavour to make sure our products and services offer, wherever possible, the flexibility to meet your needs.We will provide you with information about our products and services and how they work, in a clear and understandable way, so that you can decide what’s best for you and your needs. We will lend responsibly and aim to provide a product that is affordable for you.This note sets out some of our key responsibilities and what we ask of you, to ensure that the relationship works well for both of us. As a lender, we have a responsibility to act fairly and as part of this we have committed to follow the Standards of Lending Practice.
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